Application Support Officer at SterlingPro Business Applications

Job Summary

• As an Application Support Specialist, you'll provide technical support to both internal teams and external clients, manage ticketing systems, maintain system documentation, and ensure smooth operations across software applications.
• You'll be an integral part of a collaborative support team, helping to resolve issues, implement fixes, and contribute to the stability and improvement of our solutions.

Key Responsibilities

• Provide day-to-day technical support for internal teams and external clients.
• Perform application deployment and upgrades, system patching, and integration of software solutions.
• Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.
• Manage a ticketed query system and maintain a comprehensive database of issues and resolutions.
• Maintain and update technical documentation, support procedures, deployment configurations and system updates.
• Deliver technical training sessions to internal teams.
• Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.
• Contribute to continuous service improvement initiatives.

Qualifications

• Minimum of a B.Sc. or HND in Computer Science, Engineering, or a related technical field.
• Must have completed the NYSC program.
• Must not be older than 30 years as of their last birthday.

Other Requirements:

• Basic understanding of system administration.
• Good understanding of the software development lifecycle, .NET framework, and APIs.
• Strong troubleshooting and analytical skills.
• Ability to learn quickly and adapt to new tools and systems.
• Strong written and verbal communication skills for effective issue reporting.
• Ability to work collaboratively within a team.
• Well-organized, detail-oriented, and able to manage priorities effectively.
• Working knowledge of version control systems (e.g., Git) is an advantage.