Application Support Manager at Dunn & Braxton

Key Responsibilities:

• Application monitoring, performance tuning, testing and availability/capacity planning.
• To analyze, define and implement interfaces between business applications to provide integrated solutions.
• Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex problems
• Ability to deploy and support complex 3rd party developed applications. Also Specify, implement, install and configure new third party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
• Active identification of incidents and manage the incident resolution process to provide service recovery.
• Assist personnel of other departments as a computer resource.
• Provide on-the-job training for new department staff members.
• Provide computer orientation to new company staff.

Requirements

• Bachelors Degree in Information Services/Business (or equivalent).
• ITIL Service Management Foundation Certification.
• A minimum of 1 year experience in IT, Field support role.
• Excellent communication and presentation skills
• Resilient spirit.
• Great interpersonal skills.