Application Support Engineer at GVA Partners

GVA Partners requires the services of an Application Support Engineer with hands-on experience in maintenance of an organization’s IT Systems and Services. The successful candidate will be responsible for managing and coordinating information technology operations to ensure delivery of timely and effective IT services, Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches, working with the Engineering and delivery teams to ensure quality and effective implementation of projects and changes maintaining maximum uptime of production services.  Specifically, the Application Support role will include;

Responsibilities;

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with Operational and Service level agreements.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Continuous monitoring of Service Performance to ensure maximum service availability
• Effective management of changes to minimize service disruption and maximize service availability and quality
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and other Operations teams.
• Provide information timely for Audits and Security requests and ensure any gaps raised are closed
• Effective access controls to supported systems.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
• Knowledge of ITIL standards
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Ensure Incident and Problem resolution within SLAs

KEY SKILLS AND REQUIREMENTS;

• B.Sc. in Computer Science or any related discipline
• 2 to 3 years of experience in IT Development or IT Operations in a medium or large organization
• Experience in UNIX shell scripting.
• PL/SQL and RDBMS knowledge
• Customer Relationship Experience (Basics)

Working knowledge of;

• Project management principles, Agile principles and general technical management
• Service Monitoring
• User Requirements analysis standards and methods
• DEVOPS Practices and Tools
• Managing Cloud Services and Licenses

REQUIRED TRAINING;

• Formal training in software development principles, technology architecture and systems integration.
• Specific training on application development tools and programming languages
• Systems Design & Integration
• Software Development
• ITIL foundation certification