Apartment Manager (Short Let) at Vantage Management Consultancy

Job Description

• We are looking for an enthusiastic property manager to join our successful serviced apartment department. This is a customer service-focused role where you will be liaising with residents and providing general receptionist duties with a focus on resident satisfaction.
• The successful applicant will be highly organized with excellent written and verbal communication skills, ambitious, and naturally enthusiastic with a can-do attitude.
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service.

Expectation

• Spearhead and develop an effective marketing strategy to promote the Apartment services and other offerings.
• Empower staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies.
• To organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.
• To meet and greet the residents, answer enquiries by telephone, email, or callers to the front desk.
• To ensure that the highest levels of customer care and service are always maintained.
• Dealing with maintenance issues and guests requests in a timely manner.
• Ensure all apartments are well maintained by carrying out regular inspections.
• Outsourcing contractors to deal with Maintenance issues that cannot be completed in-house. i.e., Electric issues, boiler repairs, etc
• Liaising with Housekeeping team to make sure all apartments are cleaned between check-outs and check-ins.
• Liaising with the Reservations Executive to make sure we attend to all of the guests needs and requests.
• Liaise with In-house maintenance member and make sure all repairs are attended promptly.
• Manage stock levels of linen, consumables, and supplies.
• Ensure that health and safety regulations are met.
• Always ensure effective security of residents and the building including manning any CCTV and aid the smooth

Requirements
It is essential that the successful candidate possesses:

• Candidates should possess a Bachelor's Degree / HND / OND / SSCE qualification.
• 1 - 3 years work experience.
• Excellent level of English (spoken, written, and understanding).
• Excellent communication and customer service skills
• Remarkable eye for detail, ability to multitask and work under pressure, initiative to work on your own as well as a part of the team.
• Hospitality experience needed.
• Knowledge of health & safety compliance /regulation.