Apartment Manager (Guzape, Abuja) at Venmac Resources Limited

SPECIFIC DUTIES & ACTIVITIES

AREAS OF RESPONSIBILITY

• Operations & Administration

SPECIFIC DUTIES AND ACTIVITIES

• As the manager you would be responsible for Planning, organizing, and managing the daily operations of the apartment/staff to ensure efficiency.
• Manage the marketing of the apartment to grow reservations, ensuring the AirBnB platform has exceptional pictures and descriptions.
• Register the apartment on OTA's and channel managers like booking.com, expedia and manage their operations etc
• Answer guest questions and provide exceptional services to guest during their stays. Request feedback from guest and maintain a professional gesture at all times.
• Responsible for doing room shows to guest and giving them a tour of the apartment.
• Responsible for directing guest and calling prospective guest that has made reservations. Handle the reservation calendar and follow up with guest for bookings.
• Call the maintenance team to handle any maintenance issue ranging from plumbing, electrical, engineering and mechanical.
• Call vendors as at when due to service the generator.
• Have an understanding on how to switch on the generator and also the water pumping machines.
• Maintain professional HR processes, staff filling, recruitment, staff disciplinary issues from time to time.
• Responsible for manual and e-filing of guest files as well as company files.
• Maintain a calendar of reservations to prevent double-bookings
• Ensure the apartment is clean at all times, well restocked as at when necessities and explain the house rules to new guests.
• Liaising closely with the sales and marketing team to make sure business is coming in at the right price.
• Attend all company trainings and work shop from time to time.
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Any other task as may be assigned by the management.