Anglo Africa Partner Operations Manager at Taptap Send

The Role

• Taptap Send is seeking a motivated and analytical leader to join our Operations team. You will own improving the payout customer experience and efficiency for Africa & across the globe. You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
• This role touches a wide cross-section of Taptap Send’s truly global operations. You will showcase project management skills navigating our operations, support, trading, and finance teams. From discussing contract terms to troubleshooting operational issues, you’ll be the primary relationship contact for our third-party payment providers across the region.
• Taptap Send is rapidly growing, and the scope and complexity of this role will too.

Responsibilities

• Lead performance improvement and monitoring in our payment corridors in the region, including in Kenya, Ghana, Nigeria, and beyond. Identify & track the metrics that matter.
• Foster strong working relationships with payout partners across markets. Collaborate with partners on troubleshooting issues and potential performance improvements
• Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root
• Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting
• Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems
• Collaborate with growth, engineering, product, business development, and support teams to prepare for new market and payout partner launches
• Taptap Send is a 24/7 business & we do anticipate infrequent night/weekend work resolving critical issues.

Requirements

• Ability to independently lead projects, identify operational problems & deliver solutions cross-functionally. This includes performing analysis, designing process solutions and working with technical team(s) on implementation
• Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment
• 5+ years of experience in finance, technology, operations, or a similar field at a start-up or tech company. Experience in payment operations is a plus
• Strong written and verbal communication skills
• Proficiency in Excel, SQL a must
• Emerging market experience strongly preferred
• Right to work in a preferred location. Limited sponsorship opportunities