Analyst - Process Management at MTN Nigeria

Mission:

• Development, management, and reporting on process automation.
• Development, management, and reporting on product testing quality assurance (internal and external).

Description:

• Act as a liaison between EB client success, solution development, and the IT team.
• Drive compliance with in-life SLAs guiding solution deliveries.
• Regularly review the impact of solutions and automation on team KPIs.
• Develop processes, business rules, and formal engagement models required to deliver systems and process automation.
• Provide accurate, timely, and regular reports to EB management for decision-making.
• Liaise with the product development and segment team to monitor the development of new products and identify possible problems.
• Evaluate new testing and sampling methodologies or technologies to determine user acceptance.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Proactively bringing issues and problems to the attention of the team and generating, proposing, and implementing innovative solutions to solve them.
• Responsible for the change management engagement of new products and solutions delivered by the IT team.
• Ensure that bottlenecks in processes are eliminated to improve efficiency.
• Champion the “DevOps” process within Enterprise business. Responsible for solution quality and driving collaboration between IT and business to ensure IT solutions are fit for purpose.
• A solid understanding of each process is provided by the quality assurance discipline.
• Articulate and champion the need to follow processes throughout IT.
• Responsible for defining project testing strategies and coordinating with UAT testers to ensure full and appropriate use of test automation frameworks.
• Create automated tests, manual tests, and test cases for implementation and training.

Education:

• A first degree in any engineering, science, or other statistical discipline
• Sound understanding of the Software Development Life Cycle (SDLC).
• Strong background in, and at least 3+ years of working in, QA automation

Experience:

3–7 years’ experience in an area of specialization, with experience working with others

• A minimum of 3 years’ experience in software testing and/or very sound knowledge of the telecommunications industry,
• A minimum of 3 years’ experience in business processes and system automation
• Experience with billing and customer management platforms
• 2 years’ experience in managing B2B customers with ICT solutions.
• Experience in project management and coordination, preferably in an applicable business area