Analyst - Platform Development at MTN Nigeria

Mission:

• Support the development, optimization, and delivery of Digital Services platforms by monitoring platform performance, supporting system integration, and providing analytical and operational inputs to ensure stable and effective platform functionality.
• Support the execution of the Digital Services digital ecosystem strategy by analyzing defined platform features, functionalities, integrations, and partner capabilities, and providing insights that contribute to customer acquisition and revenue growth in line with approved business and market requirements.

Description:

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ digital content ecosystem
• Collaborate with cross-functional teams to identify onboard, and drive the adoption of compelling and relevant digital content ecosystem features, functionalities, platforms and systems 
• Ensure digital content ecosystem features, functionalities, platforms, and systems adhere to all MTNN and regulatory policies
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a digital content ecosystem perspective
• Work with Technology, Networks, and Vendors to troubleshoot technical issues, analyse logs, adopt improvement strategies, and optimize system performance. 
• Support system and API integrations by validating data flows, performance outcomes, and alignment with defined specifications.
• Lead or support UAT testing, QA reviews, and pre deployment validations to ensure solutions meet performance, security, and functional standards. 
• Provide analytical support during testing, release, and post‑deployment activities to ensure platform stability and quality.
• Document, develop, implement, test, launch, and review digital content ecosystem features, functionalities, platforms and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – to guide management decisions and support the business planning process as may be required
• Develop, document and maintain policies, procedures, and processes using concept documents, feature descriptions, user stories, storyboards, and data flow diagrams, including workflow diagrams, process maps, wireframes and API interaction flows as may be required for the development of digital content ecosystem features, functionalities, platforms and systems.
• Support Agile/Scrum ceremonies by providing accurate requirements, acceptance criteria, customer journeys and workflow details.
• Analyze platform data to optimize funnels, reduce friction, and enhance customer experience across all touchpoints.

Education:

• A first degree in Engineering, Computer Science or any related discipline
• Certification or training in (Agile)/ Project Management will be an advantage
• Fluent in English

Experience:

3-7 years’ experience which includes

• A minimum of three (3) years working in a small- or medium-sized Organisation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the Organisation and work as part of a cross-functional team
• Good experience and knowledge in Information technology, OTT or telecommunications.
• Strong understanding and practical application of Agile/Scrum methodologies for platform and service delivery