Analyst - Partner Operations at MTN Nigeria

Mission:

To oversee and drive operational activities associated with Partnerships, onboarding, governance, performance measurement and monitoring, contract compliance and reporting, and partner enablement.

Description:

• Support and drive execution of strategies to attract and onboard new channel partners in line with business objectives.
• Coordinate with EB departments to set partner performance objectives, goals and strategic direction to ensuring alignment with broader business objectives.
• Coordinate relevant touchpoints within EB and other divisions as well as assess, validate and resolve needs of existing channel partners to achieve a high satisfaction and transacting rate.
• Maintain relationships and coordinate partner sales activities with other sales channels to avoid potential conflicts;
• Assess performance of channel partners and develops strategies/interventions to ensure alignment with business objectives 
• Collaborate with EB Departments to assist in developing Partner contracts, develop operational procedures and performance criteria
• Manage contracts (including negotiations, compliance and renewals) of channel partners
• Provide operational support to partners to ensure efficient sales, fulfilment and service to end-customers 
• Coordinate relevant trainings and programs to improve capabilities and performance of channel partners
• Acts as a bridge for communication between partners and MTN support services 
• Identify process inefficiencies and compliance gaps and participate in process improvement initiatives.
• Identify and track Partner issue escalations and resolutions, collaborate with relevant parties to drive prompt resolution.
• Collaborate across relevant MTN teams to ensure availability of products and services that accelerate business performance through channel partners 
• Create standard and ad-hoc reports to communicate partner performance and compliance against contracts; and alignment with expectations; 
• Plan, coordinate and participate in account and performance reviews, workshops and other engagements with the objective of attaining “beyond the contract” value from Partner relationships
• Undertake analysis, including research into Channel partners, markets, and product and service categories as an input to ICT strategy and solutions roadmap. 
• Oversee operational activities associated with channels and partnerships enablement and management, onboarding, governance, performance measurement and monitoring, contract compliance and business reporting.
• Collaborate with MTNN’s Channel Ecosystem Partners and other EB Departments to ensure adherence to defined performance measures and deliver business value. 
• Work closely with the SM, Partnerships and Alliances Management to increase value from existing channel and partner relationships and drive alignment between partners performance and EB objectives;
• Collaborate with internal service delivery organizations and external partners to deliver MTNN’s B2B Solutions and improve the B2B customer experience.
• Extract value from existing relationships, through partnership focused vendor management initiatives such as: review and optimization of partner operations processes and initiatives, contracts review and negotiation, partner incentives enablement activities etc.
• Stay abreast of emerging trends and best practices in Partnerships and Alliance Management.

Education:

• First Degree in Business Administration or other relevant disciplines
• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Minimum of 3 years of experience in a project coordination and cross-functional solutions delivery 
• Experience working in a medium-sized organization 
• Experience with channel and or partner management  
• Experience in account management or other analytical role 
• Experience working across diverse cultures and geographies advantageous
• Proficiency in the use of MS Office Productivity Tools - Excel, Word, and PowerPoint