Analyst, Messaging & Collaboration at First Bank

Job Identification: 41

Job Description

• Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware/Software) including the cloud component (Office 365 tenant and add-ons); to maintain and support operations and ensure compliance to relevant standards.
• Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation
• Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply
• Assist in the Management of Messaging & Collaboration services
• Test, debug, document and analyze performance of Messaging and Collaborations components.
• Assist with Messaging and Collaborations infrastructure implementation
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct event, fault and performance management

JOB REQUIREMENTS

• Minimum of a first degree or its equivalent in a IT related discipline

Knowledge:

• Working knowledge of Microsoft Windows, Active Directory Services.
• Working understanding of service management tools for event management, provisioning and monitoring
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Working knowledge of Exchange and Office 365 email messaging platforms.
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity.

Skill / Competencies
Core SFIA 5 Skill Requirements:

• Availability Management (AVMT 4)
• Service Level Management (SLMO 3)
• IT Operations (ITOP 2)
• Network Support (NTAS 3)
• Problem Management (PBMG 3)
• Service Desk and Incident Management (USUP 3)

Other SFIA 5 Skill Requirements:

• Requirements Definition and Management (REQM 2)
• Learning Delivery (ETDL 3)