Analyst, Fraud Desk at First Bank

Responsibilities

• Manage and resolve all intra-bank fraud issues leveraging on both internal/external fraud management system.
• Provide support to customers on electronic fraud
• To develop the operational procedures and oversee the day to day running of the Fraud Desk team.
• Supervise a team of Fraud Desk Analysts in ensuring Block and/or No Debit restrictions are placed on accounts upon receipt of fraud complaints
• Supervise a team of Fraud Desk Analysts in the investigation and confirmation of unusual/suspicious inter and intra-bank transactions
• Liaise directly with NIBBS and InterSwitch to investigate fraudulent/unauthorized POS, Web, Mobile and ATM Cash transfers.
• Liaise directly with Internal Audit Team/Other Banks for picking up of beneficiary of alleged fraudulent/unauthorized transfers by the Law Enforcement agents.
• Liaise directly with Branch Services Managers to further investigate accounts that benefitted or attempted to benefit from fraudulent/unauthorized transfers
• Liaise directly with NIBBS to ensure logged fraud information reports by the Fraud Desk are submitted timely
• Liaise directly with Fraud Desk units in other banks
• Manage and resolve inter and intra bank fraud issues
• Ensure hold instructions from NIBBS are honored with respect to fraud matters and granting NIBBS permissions to view details on logged transactions
• Supervise the mail group mapped to each member of the Fraud Desk team
• Manage the day-to-day supervision of the Fraud Desk team.
• Assign tasks to Fraud Desk Analysts
• Analyze the trend of fraud incidences
• Initiate and monitor actions to investigate and resolve problems affecting Fraud Desk as it relates to fraud
• Identify/isolate root causes/nature of customers’ complaints.
• Ensure percentage reduction in fraud based on periodical comparative analysis
• Ensure quantum of savings as a result of fraud monitoring.
• Conduct high level product, process and systems reviews to recommend initiatives that improve Products, Process and system monitoring efficiency.
• Make recommendations to management to mitigate future occurrences of fraud.

Requirements

• Minimum Education: First Degree in any field.
• Minimum experience: 9 years relevant experience.

Key Competency Requirements
Knowledge:

• Banking structure, policies and procedures.
• Core Business Processes
• Industry knowledge
• Audit and fiscal analysis
• Banking Operations
• Banking services/products
• Use of Banking applications
• Risk management
• Policy interpretation skills
• Sound Knowledge of Logical access control philosophies.

Skill / Competencies:

• Interpersonal skills
• Visionary mind
• IT and Computer appreciation
• Communications skills (written and oral)
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details
• Reasoning and Analytical Skill.
• Conceptual skills
• Internal Control/ Audit
• Risk Control & Governance
• Investigation
• Customer Relationship Management
• Budget Planning & Control
• Financial Accounting
• Financial Analysis
• Data Gathering & Analysis
• Cost Optimization
• Process Improvement
• Business/ Operational Strategy
• IT Governance
• Information Security
• System Development
• Service Operation
• IT Quality Management
• Relational Database Theory, SQL, DML, DDL & DCL
• PL/SQL Scripting/Programming Skill.