Analyst - CVM Operations at MTN Nigeria

Reports To: Manager - CVM Operations

Division: Marketing

Mission:

• Support the activities of the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend

Description:

• Provide support in monitoring and tracking campaign performance over campaign lifecycle  
• Support the inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation 
• Assist in User Acceptance Testing for the new BTL offers 
• Assist in developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network 
• Provide support in writing, editing and proofreading campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate 
• Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance  
• Support the Campaign Management systems and channels 

Education:

• First  degree in any related discipline  
• Fluent in English  

Experience: 

3 - 7 years’ experience which includes

• Experience working with others in a medium sized organization (Campaign Management, Customer Service, BTL Communications etc.) 
• Experience in Database in telecommunications industry 
• Expertise in experimental test design  
• Demonstrable reporting & analytical skills  
• Good understanding of customer data analysis