Analyst - Contract Delivery and Governance at MTN Nigeria

Mission

• Oversee the performance of service vendors, TowerCo and other contractors to ensure they meet agreed-upon deliverables and maintain high quality standards. 

Description

• Perform Contract coordination and administration.
• Evaluate partner and Service provider performance reports for accuracy and consistency.
• Ensure regular performance reports are received from MS Vendors and TowerCo etc.
• Monitor and report Contractual KPI, keep track of the values against Targets.
• Highlight and follow up with Manage Services on critical network areas for improvement.
• Ensure proper alignment of Manage Services KPI and site categorization.
• Conduct exclusion claims review and validation.
• Build and maintain strong relationships with Vendors and other stakeholders.
• Review performance and governance of Manage Services Vendor and TowerCo

Education:

• First degree in Electrical Electronics, Computer Science or any related discipline.
• Certificate in project management is an added advantage.
• Fluent in English. 

Experience:

• 3 -  7 years’ experience which includes:
• 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization.
• Experience using data mining tools and reporting.
• Experience in vendor/contract management preferably in a managed services environment.
• Experience in Quality/performance/Operations/RF Optimization/Planning.