Agent Relationship Officer at Accelerex Network Limited

JOB SUMMARY

• Sale of RexAgent product and services
• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Duties & Responsibilities

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
• Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions
• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presensse in location and to discuss other RexAgent business needs
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
• Prompt replacement of terminals in cases of fault to retain agent relationship
• Drive the growth of the business to achieve the required revenue
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required
• Ensure the submission of daily and weekly report to manage for review and collation for management decision

KEY PERFORMANCE INDICATORS

• Minimum of 20 onboarded viable agents per monthly
• Ensure all issues raised by agents regarding the use of their POS devices are resolved within TAT.
• Achieve the stipulated transaction volume/value done by assigned agents
• Achieve the stipulated income target assigned to be achieved
• Ensure at least 80% of all deployed terminals are always active.

JOB REQUIREMENTS

• Minimum education level – HND in any accredited and reputable institution
• A minimum of 2 years’ working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage