Aftersales Technical Engineer at MOJEC/CLOU Meters Company

Job Summary

• The Aftersales Technical Engineer will be responsible for providing post-installation technical support, preventive and corrective maintenance, troubleshooting, commissioning, and customer training to ensure the optimal performance of the Company's renewable energy systems.
• The successful candidate will play a key role in delivering exceptional customer experience while ensuring maximum system uptime.

Key Responsibilities

• Provide technical support to customers on installed solar PV and hybrid energy systems.
• Carry out preventive and corrective maintenance on solar PV systems, batteries, inverters, and associated electrical equipment.
• Diagnose and resolve technical faults using appropriate diagnostic tools.
• Commission newly installed renewable energy systems and verify operational performance.
• Conduct routine site inspections and system performance assessments.
• Prepare comprehensive service reports after every maintenance visit.
• Train customers on the safe operation and maintenance of installed systems.
• Maintain accurate service records, spare parts inventory, and customer service history.
• Escalate complex technical issues and recommend long-term corrective actions.
• Ensure strict compliance with Health, Safety, Environment (HSE), and electrical safety standards.
• Participate in continuous technical training and product knowledge development.

Qualifications & Experience

• Bachelor's Degree or HND in Electrical Engineering, Mechanical Engineering, Renewable Energy, Mechatronics, or a related discipline.
• 2 - 4 years' practical experience in solar PV installation, commissioning, maintenance, and troubleshooting.
• Good knowledge of Solar PV Systems, Battery Energy Storage Systems (BESS), hybrid energy systems, inverters, and charge controllers.
• Ability to interpret electrical drawings and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Valid driver's licence and willingness to travel to project locations.