Aftersales Finance Manager at CIG Motor Ltd

Job Summary:

• The Aftersales Finance Manager is responsible for financial control, profitability, and compliance across aftersales operations including service workshops, spare parts, warranty, and customer service activities. The role ensures accurate costing, revenue optimization, budget control, and strong financial governance to support business growth and customer satisfaction.

Key Responsibilities:

Financial Management & Control

• Manage end-to-end financial operations of aftersales, service, and parts departments.
• Monitor and analyze aftersales revenue streams (labor, parts, accessories, service contracts).
• Ensure accurate cost allocation, margin analysis, and profitability reporting.
• Prepare monthly management accounts and variance analysis for aftersales operations.
• Enforce internal controls to prevent revenue leakage and financial loss.

Budgeting & Forecasting

• Develop and manage aftersales budgets and forecasts in collaboration with operations teams.
• Track actual performance against budget and recommend corrective actions.
• Support pricing strategies for service labor rates, spare parts, and value-added services.

Warranty & Claims Management

• Oversee OEM warranty claims accounting, reconciliation, and recovery.
• Ensure timely submission and follow-up of warranty claims to manufacturers.
• Monitor warranty provisions, recoveries, and aging.

Inventory & Parts Finance

• Supervise financial controls over spare parts inventory, including valuation, slow-moving items, and obsolescence.
• Support stock optimization and inventory turnover improvement.
• Conduct periodic stock audits and reconciliations.

Compliance & Reporting

• Ensure compliance with IFRS, tax regulations, OEM requirements, and company policies.
• Coordinate audits related to aftersales financial activities.
• Support PAYE, VAT, and withholding tax compliance as it relates to aftersales transactions.

Business Partnering & Decision Support

• Act as a finance business partner to Aftersales Managers and Service Heads.
• Provide financial insights to support operational efficiency and customer profitability.
• Participate in process improvement initiatives and digitalization of aftersales finance.

Team Leadership

• Supervise and develop aftersales finance staff.
• Set performance targets, conduct appraisals, and build a high-performance team.

Key Performance Indicators (KPIs)

• Aftersales gross margin
• Revenue leakage reduction
• Warranty recovery rate
• Inventory turnover and obsolescence
• Budget variance control
• Timeliness and accuracy of financial reports

Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• Professional qualification: ICAN, ACCA, CPA (mandatory or strong advantage)
• Minimum 8 years of finance experience, with at least 2 years in a managerial position
• Automotive aftersales or dealership operations is a plus
• Strong knowledge of automotive service, parts, and warranty processes

Skills & Competencies

• Strong financial analysis and reporting skills
• Deep understanding of automobile aftersales business models
• Advanced Excel and ERP/DMS experience (e.g., SAP, Oracle, Autoline, CDK)
• Excellent stakeholder management and communication skills
• High integrity, attention to detail, and commercial mindset

Behavioral Competencies

• Results-driven
• Strong business acumen
• Proactive problem-solver
• Collaborative and customer-focused