Admin / Operations Specialist at Passnownow.com

Job Description

• As our team and impact grow, we need an organized and resourceful Admin/Operations Specialist to ensure internal processes run efficiently and all team functions are well-supported.

Objective

• To manage daily administrative tasks and support the smooth functioning of internal operations, logistics, and team coordination across departments at Passnownow.

Key Responsibilities

• Handle day-to-day administrative tasks, including scheduling, correspondence, and document management
• Coordinate team logistics (meetings, travel, office supplies, remote work tools, etc.)
• Maintain internal records, databases, and filing systems
• Support HR functions like onboarding, timesheet tracking, and leave management
• Ensure compliance with internal procedures and vendor/service contracts
• Provide operational support during campaigns, events, or high-activity periods

KPI & Performance Metrics:

• Efficiency and accuracy of administrative processes
• Timeliness in task completion and support delivery
• Internal team satisfaction with operational support
• Compliance with recordkeeping and operational standards

Collaboration & Approval Workflows:

• Reports to the Head of Operations & Head of Administrations
• Works closely with all departments to support internal needs
• Administrative budgets, vendor payments, and compliance tasks must be approved by relevant leads

Quality Control Expectations:

• Well-maintained documentation and internal systems
• Reliable scheduling and communication processes
• High responsiveness to team support needs

Required Skills

• Excellent organizational and multitasking abilities
• Strong written and verbal communication skills
• Proficiency in MS Office/Google Workspace and administrative tools
• Familiarity with operations support, HR basics, or project coordination
• Proactive mindset and attention to detail.