Accountability Assistant at Action Against Hunger | ACF-International

Key responsibilities:

• Support the MEAL Officer to develop monthly accountability work-plans from the work-plans of other units;
• Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions;
• Support the entry of complaints into the Action Against Hunger’s complaints and feedback database;
• Prepare bi-weekly reports showing the various categories of complaints and the status of the complaints;
• Lead in the handling of the Action Against Hunger’s toll-free lines;
• Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans;
• Support coordination of FSL, WASH, and Health and Nutrition projects monthly, quarterly, biannual and annual reviews and reports as required;
• Participate in dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism;
• Support the management of the beneficiary complaints and feedback mechanism database;
• Update shared drive and project team space with program monitoring documents regularly;
• Facilitate the reporting and resolution of all FCM-related information;
• Ensure complaints are close within appropriate time-frame;
• Support Accountability team for complaint resolution (such as proxy update).

Position Requirements:

• Bachelor degree in Management, Social Research, Development Studies or a related field;
• Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities;
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards;
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills);
• Previous experience in handling feedback mechanism;
• Previous experience of working with NGOs;
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.