Account Manager at Inq

About the job

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders. 
• Grow accounts coverage by acquiring new logo client accounts for the business. 
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage. 
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio. 
• Maintain 100% prompt and accurate CRM records of all accounts in territory at all times 
• Develop and maintain client relationships to identify new business opportunities. 
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times. 
• Lead sales strategies and develop high level value propositions. 
• Analyse market trends and gather competitor intelligence. 
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy. 
• Complete and execute Account Plans for maximising profitability. 
• Manage deals through commercial governance and future revenue growth planning. 
• Understand the competitive market to increase margin and contract value. 
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal. 
• Understand and support 100% compliance on all projects deployment requirements of completed sales. 
• Identify and execute opportunities for up-selling and cross-selling. 
• Ensure profitability within the segment P&L by meeting A&R targets. 
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job. 
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis. 
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies. 
• Develop customer sales strategies in collaboration with the Line Manager. 
• Identify winning strategies and work proposals tailored to local markets. 
• Evaluate account performance and revise strategies as needed to achieve targets. 
• Balance focus between prospects and ongoing opportunities for sustained development. 
• Collaborate across departments to resolve issues and ensure effective problem management. 
• Present new products and solutions, deliver best practices for onboarding new customers. 
• Collaborate with finance and support teams to ensure customer satisfaction and billing support.

Requirements

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management, Account Planning and territory management skills 
• Skills: Objection handling, negotiating, relationship building, and Microsoft and Google applications usage and CRM usage. 
• Experience: Minimum 2 years in account management within a telecom environment, solution sales, relationship management, and networking technologies. 
•  Attitude: Effective communication, confidence, sales outlook, self-motivation, and accountability