Account Manager, Enterprise Sales at e.Stream Networks (Nigeria) Limited

Location: Victoria Island, Lagos
Job Type: Full Time
Reports To: Sales Manager, Enterprise Sales

Job Purpose

• This job role is responsible for achieving maximum sales profitability, growth, and account penetration within an assigned Territory and / or market segment by effectively selling the company’s products or related services
• Contacts and secures new business accounts / customers while achieving the set sales target per time.

Duties and responsibilities
Strategic Insight and Integration:

• Work with the Sales Manager, Enterprise Sales, and contribute to develop and implement corporate sales vision, strategies/plan, models, and policies.
• Contribute to the design of the road map on how to drive sales and revenue for the corporate business
• Maintain up-to-date professional and technical knowledge on current and future technologies and industry trends
• Effective and timely planning of resources – human and material towards achieving set sales and revenue target and budget.

General Expectations:

• Solution Provider – Executes task in relation to tactical plans
• Problem Solver – Learns from others and draws on past experience to solve challenges
• Quality Enabler – Executes on commercial practices and identifies areas of continuous improvement

Technical / Analysis and Problem Solving:

• Actively acquire new contacts and nurture existing ones, turning them into long-term relationships
• Maintain sales volume, product mix, and selling price by being current with supply and demand, changing trends, economic indicators, and competitors.
• Recommend adjustments in selling prices by monitoring costs, competition, and supply and demand.
• Give weekly sector report.

General Expectations:

• Results Achiever – Delivers individual results and support team objective
• Operationally Astute – Organizes work to deliver on daily priorities and plans
• Interpersonal, Relationship Management & Collaboration
• Collaborate with the product development team to provide top quality service engagements for larger or strategic customers during the pre-sales process.
• Provide input to costing and realistic pricing of all company product for the corporate customers

Communication:

• Provide regular important update to the Senior Team Lead
• Seek and provide useful feedback to the Senior Team Lead
• Generate and submit a periodic report of sales activities to the Senior Team Lead Corporate Sales and to the Sales Manager for informed decision making.

Customer Focus:

• Identify customer needs and suggest appropriate service/solution to meet the need
• Provide platforms to receive customers’ feedback
• Ensure prompt resolution of customers’ complaint.

KPAs:

• Growth in subscriber’s base
• Growth in revenue generation from new subscribers
• Growth in revenue from existing subscribers
• Create high-level customer satisfaction
• Strict compliance to eStream ISO 9001 Procedures.

Requirements
Education & Work Experience:

• Bachelor's Degree in Marketing, Business Administration, Sciences, Electronic / Telecoms Engineering is preferred
• Minimum of 4 years of relevant work experience
• Work experience in an ISP company is an advantage.
• Affiliation with relevant professional bodies.

Competency, Skills & Certifications:

• Relevant Certification (e.g. NIMN)
• Negotiation Skill
• Consultative Selling
• Digital Marketing
• Presentation
• Business Communication
• Market Research
• Relationship & People Management.

Working Conditions

• The incumbent may be required to travel out of station often.
• Open-plan Office.