Latest Job Vacancies at e.Stream Networks Limited

Location: Victoria Island, Lagos
Reports to: General Manager, Business Development

Job purpose

• The Solution Architect is responsible for the development of the technology solutions and mapping the business requirements of clients to Estream’s technical Infrastructure to ensure they are in line with the enterprise architectural plan.

Duties and Responsibilities
Strategic Insight and Integration:

• Within the agreed enterprise architecture, define and design technology solutions to assist the Clients in meeting their business objectives.
• Finding the best technology solution among all possible to solve Clients’ existing business problems.
• Responsible for the design and ensure that fulfillment of Solutions is consistent with the approved design.

Technical / Analysis and Problem Solving:

• Design and propose a solution that meets various customers’ requirements.
• Comprehend business strategies, requirements, and develop/propose designs and plans to ensure projects and solutions satisfy Clients’ needs.
• Act as a contributing member of the Service Delivery team from project inception to completion.
• Actively listen to client problems, requirements, and gather substantial information when creating solutions.
• Provide advice and make decisions about which technologies would be suitable to use for various projects.
• Always assess and evaluate risk at both customer premise and eStream infrastructure when proposing a solution.
• Keep skills updated and remain proactively aware of happenings and current events in the industry
• Participating in technology selection.

Leadership:

• Participate in delivering of the departmental vision in line with corporate goals
• Mentor, educate, and train colleagues as requested.
• Participate in ensuring team members deliver quality results

Interpersonal, Relationship Management & Collaboration:

• Liaise with Sales Team, NOC Team, and NPO to design and deliver projects
• Participate in coaching employees in the department.
• Maintain an understanding of how your fellow colleague performs their daily task and how decisions are taken to fit into the broader organizational picture.

Communication:

• Seek and provide useful feedback from customers to Line Manager
• Generate and submit a periodic reports as required to Line Manager.

Customer Focus:

• Identify customer technical requirements/needs and align the same with eStream enterprise architecture.
• Participating in prompt resolution of customers’ complaint

Requirements
Work Experience:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering, or related field.
• Minimum of 3 years’ relevant experience in deploying unified communications, solutions using cisco or Microtik, and framework security solutions with Palo alto or Fortinet security gears.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.

Education Standards:

• Minimum of 4-year degree/diploma
• Possession of relevant certification and member of at least 1 relevant association is required
• Fluent in English and any other local language is an advantage

 Competency, Skills & Certifications:

• Certification in CCNPA, ITIL, and CNWA. CBAP Certification is not mandatory but an added advantage.
• Medium knowledge on ISP network design
• Medium knowledge on RF Technology
• Medium experience in Customer Service
• Technology Research
• Conceptual Thinker – Executes tactical plans to achieve strategic requirements
• Problem Solver – Has the mental agility to identify and solve relevant business challenges
• Results Achiever – Produces sustainable business results.
• Operationally Astute – Sets priorities, plans, organizes, and coordinates the work of others.
• Relationship Manager – Builds professional networks across teams through collaboration and co-operation

KPIs:

• Successful delivery of agreed solutions design within the agreed time.
• Propose cost-effective solutions.

Working conditions:

• The incumbent may be required to sit in cold (air-conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Direct reports:

• Service Delivery Team Lead, Pre-sale Executive, Sales Team, GM Commercials

go to method of application »

Location: Victoria Island, Lagos
Reports to: Chief Technical Officer

Job Summary

• The Network Operations Access Manager is responsible for managing the network operations access team to ensure service delivery, service quality, service support, and maintenance meet e.stream’s defined guidelines for these activities.

Responsibilities
Strategy Insight:

• Provide direction and clear, tactical and strategic objectives for Network Operations Access related to functions, capabilities, capacity, and service delivery
• Be informed of the latest developments and update corporate knowledge of technology trends and their impact on the company business
• Develop and maintain a succession plan across all positions and skillsets within the department

Technical Responsibilities:

• Ensure that all staff and contractors are knowledgeable and proficient, across all technology platforms involved in service delivery
• Effectively manage contract resources to support service implementation, support, and maintenance KPIs
• Effectively manage the day to day operational activities of the Access Network Team in line with service delivery, maintenance and support goals and KPIs
• Foster ongoing improvement in service delivery processes, implementation and support delivery time frames, and the utilization of human and financial resources
• Proactively ensure POP Team Leads, utilize the provided monitoring tools to proactively monitor customer services under their responsibility
• Ensure all Team leads, FSEs, Riggers and contractors are equipped with the required tools and software to effectively provide superior service delivery
• Identify the root cause of service delivery incidents and provide solutions and recommendations to eliminate continual recurrence of preventable service delivery incidents.
• Monitor service delivery parameters on an ongoing basis, benchmarking against defined customer SLA metrics
• Ensure resolution of all escalated service delivery incidents are resolved within the parameters defined in the Company’s customer SLA

Leadership:

• Manage a team of Network Operations Access resources that support the Company’s service delivery goals and objectives
• Ensure the Network Operations Access team maintains and updates knowledge base related to supported service delivery technologies
• professional networks across teams through collaboration and co-operation

Requirements

• Bachelor’s degree in Information Technology, Electrical Electronics Engineering.
• Minimum of 7 years’ relevant experience in the area of specialization; with experience in supervising/managing others.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider.

Skills & Abilities:

• Strong skills and knowledge in RF Technology Configuration and installation (Microwave, ISM Band PTP PTMP & VSAT Technology)
• Demonstrate strong knowledge in Project Management.
• Proficient in customer LAN edge devices troubleshooting
• Advanced troubleshooting skills within the Access Network environment
• Proficient in the use of software inspection tools to address customer LAN issues
• Working knowledge of IP Routing, and switching
• Knowledge in iDirect products
• Knowledge of Fiber Technology
• Strong Leadership
• Proficient in analysis
• Strong Relationship & People Management
• ITIL framework

KPAs:

• Adherence to defined processes and procedures, documentation of network Incident, deployment & survey history
• Achieve service delivery within the specified time frames for on-net services
• Achieve service delivery within the specified time frames for off-net services
• Ensure service implementations meet the defined installation quality standards on physical installation and defined design performance metrics
• Achieve Access Network Availability as per the defined performance guidelines
• Ensure the annual maintenance plan for the Access network is scheduled implemented
• Improve Customer Experience and Satisfaction scores
• Ensure identified Service Issues meet or exceed SLA defined resolution time frames
• Achieve cost savings on service deployment and maintenance expenses

Working conditions:

• The incumbent may be required to sit in cold (air-conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical requirements:

• This position requires physical and mental strength.

go to method of application »

Location: Victoria Island, Lagos
Job Type: Full Time
Reports To: Sales Manager, Enterprise Sales

Job Purpose

• This job role is responsible for achieving maximum sales profitability, growth, and account penetration within an assigned Territory and / or market segment by effectively selling the company’s products or related services
• Contacts and secures new business accounts / customers while achieving the set sales target per time.

Duties and responsibilities
Strategic Insight and Integration:

• Work with the Sales Manager, Enterprise Sales, and contribute to develop and implement corporate sales vision, strategies/plan, models, and policies.
• Contribute to the design of the road map on how to drive sales and revenue for the corporate business
• Maintain up-to-date professional and technical knowledge on current and future technologies and industry trends
• Effective and timely planning of resources – human and material towards achieving set sales and revenue target and budget.

General Expectations:

• Solution Provider – Executes task in relation to tactical plans
• Problem Solver – Learns from others and draws on past experience to solve challenges
• Quality Enabler – Executes on commercial practices and identifies areas of continuous improvement

Technical / Analysis and Problem Solving:

• Actively acquire new contacts and nurture existing ones, turning them into long-term relationships
• Maintain sales volume, product mix, and selling price by being current with supply and demand, changing trends, economic indicators, and competitors.
• Recommend adjustments in selling prices by monitoring costs, competition, and supply and demand.
• Give weekly sector report.

General Expectations:

• Results Achiever – Delivers individual results and support team objective
• Operationally Astute – Organizes work to deliver on daily priorities and plans
• Interpersonal, Relationship Management & Collaboration
• Collaborate with the product development team to provide top quality service engagements for larger or strategic customers during the pre-sales process.
• Provide input to costing and realistic pricing of all company product for the corporate customers

Communication:

• Provide regular important update to the Senior Team Lead
• Seek and provide useful feedback to the Senior Team Lead
• Generate and submit a periodic report of sales activities to the Senior Team Lead Corporate Sales and to the Sales Manager for informed decision making.

Customer Focus:

• Identify customer needs and suggest appropriate service/solution to meet the need
• Provide platforms to receive customers’ feedback
• Ensure prompt resolution of customers’ complaint.

KPAs:

• Growth in subscriber’s base
• Growth in revenue generation from new subscribers
• Growth in revenue from existing subscribers
• Create high-level customer satisfaction
• Strict compliance to eStream ISO 9001 Procedures.

Requirements
Education & Work Experience:

• Bachelor's Degree in Marketing, Business Administration, Sciences, Electronic / Telecoms Engineering is preferred
• Minimum of 4 years of relevant work experience
• Work experience in an ISP company is an advantage.
• Affiliation with relevant professional bodies.

Competency, Skills & Certifications:

• Relevant Certification (e.g. NIMN)
• Negotiation Skill
• Consultative Selling
• Digital Marketing
• Presentation
• Business Communication
• Market Research
• Relationship & People Management.

Working Conditions

• The incumbent may be required to travel out of station often.
• Open-plan Office.