Account Management Officer at Willers Solutions

Our client, a reputable ISP firm is looking to fill the position below

Specialization: Client Relationship Management, Retention, Revenue Collection, and Account Reconciliation.

Job Responsibilities -

• Provide optimum customer relationships as required to maintain and enhance an existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives to follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients, and internet subscription on a monthly basis.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for the downtime experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention, and management.
• Develop and update client-related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up with disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship-building opportunities.
• Run periodic customer satisfaction survey.

Job Requirements -

• BSc/HND in any related field or equivalent.
• 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client-facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem-solving.
• Tactful, courteous, and possess the ability to build profitable relationships with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients, and giving accurate responses to clients.
• Ability to function in a multi-tasking environment.
• 3+ years of PC experience using electronic messaging systems (emailing, texting, and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook, and internet surfing).

Applicants should send Cvs to peace.nwachukwu@willerssolutions.com using the job title as subject of the mail