Account Executive at Klasha

About the Role:

We are actively seeking a results-oriented Account Executive to join our Sales team, with a primary focus on managing existing accounts, problem-solving, and commercializing relationships. The ideal candidate will play a pivotal role in maximizing revenue and ensuring the success and growth of our client base.

What You Will Be Doing:

Existing Account Management:

• Proactively manage and nurture relationships with existing clients.
• Address client inquiries and concerns, ensuring a high level of customer satisfaction.

Problem-Solving:

• Act as a key point of contact for issue resolution, working closely with internal teams to address and resolve client challenges promptly.

Commercialising Relationships:

• Identify opportunities to expand and commercialise existing relationships, maximizing revenue and profitability.
• Collaborate with clients to understand their evolving needs and objectives.

Strategy Development:

• Work closely with the account management team to develop strategies for enhancing client satisfaction, retention, and upselling opportunities.

Cross-Functional Collaboration:

• Collaborate with internal teams (sales, marketing, operations) to seamlessly execute client projects and initiatives.

Monitoring and Reporting:

• Monitor account health, project progress, and provide regular updates to clients and internal stakeholders.
• Analyse client data and performance metrics to identify trends, insights, and areas for improvement.

Documentation and Administrative Support:

• Track and document client interactions, project milestones, and deliverables.
• Assist in preparing contracts, proposals, and other client-facing documents.

Qualifications:

• Comfortable using and learning software such as Google Sheets, CRM, and Sales enablement tools.
• Proven experience in a technology sales function 
• Exposure to automation for sales enablement 
• Strong problem-resolution skills and ability to engage with internal teams to resolve client issues.
• Demonstrated ability to commercialise and upsell within existing accounts.
• Outstanding written and verbal communication skills, coupled with empathy for customer success.