Account Administrator at Neovarsity Africa

Job Description

• An Account Administrator is responsible for managing and maintaining client accounts, ensuring smooth operations, and providing administrative support to enhance customer satisfaction and business efficiency.
• This role involves handling account-related inquiries, processing transactions, and coordinating with other departments to address client needs.

Responsibilities

• Client Account Management: Oversee and manage client accounts, including onboarding, updates, and terminations.
• Transaction Processing: Process account transactions, including deposits, withdrawals, and transfers.
• Customer Support: Address and resolve client inquiries, issues, and complaints in a timely and professional manner.
• Data Entry and Maintenance: Maintain accurate and up-to-date account records and databases.
• Reporting: Generate and review account reports, ensuring accuracy and compliance with company policies.
• Collaboration: Work with other departments (e.g., sales, finance) to address client needs and ensure seamless service delivery.
• Compliance: Ensure all account management practices comply with relevant regulations and company standards.
• Documentation: Prepare and manage account documentation, including contracts, agreements, and correspondence.
• Training: Provide training and support to new clients or team members on account-related processes and systems.

Requirements

• Bachelor's Degree with 2 years experience.

Skills:

• Communication: Excellent verbal and written communication skills for interacting with clients and team members.
• Organization: Strong organizational skills to manage multiple accounts and tasks efficiently.
• Attention to Detail: High level of accuracy in handling data and transactions.
• Problem-Solving: Ability to identify and resolve issues promptly and effectively.
• Technical Proficiency: Proficiency in account management software and Microsoft Office Suite (e.g., Excel, Word).
• Customer Service: Strong customer service skills with a focus on client satisfaction.
• Analytical Skills: Ability to analyze account data and generate meaningful reports.