Network Performance Analyst at MainOne

Department: Technical
Reporting Line: Senior Manager, Network Operations
Job Type: Permanent

Responsibilities

• Performs proactive monitoring of network elements metrics and alarms to identify those components /elements that may lead to or already are causing network degradation or failure, accomplishes this through use of network management system(s) and associated monitoring tools.
• Actively monitor, track, analyze, and report deviation on core devices and backhauls to ensure proactive problem identification and service availability. This includes event monitoring and quality of service assurance.
• Prepare report for all Core network elements daily, weekly, monthly etc and review the reports to ensure the efficiency of the Core Network system.
• Perform examination of trouble tickets to identify positive and negative trends occurring in the network and develop courses of actions.
• Performs fault isolation and degradation diagnostic/assessment functions to include root cause determination and suggestion of corrective action(s).
• Organize meeting with respective department to highlight issues and follow-up the corrective action for different Core Network Elements.
• Coordinate with other departments to ensure optimum dissemination of information and network efficiency.
• Coordinate with required teams to accept new services into operations.
• Providing technical and functional support to the GNOC
• Undertake in any other adhoc activity as assigned by the GNOC Service desk Manager.

Qualifications, Skills & Competencies

• B.Sc/HND in Information Technology/Computer Science/Electrical & Electronics engineering.
• At least 2 years’ experience in Network monitoring including WAN/LAN technology knowledge, firewall and end-to-end performance monitoring.
• SDH, GPON, Wireless links and Metro Ethernet network performance analysis experience.
• Expertise with routing, network security, TCP/IP and associated protocols.
• Hands on experience with Network monitoring tools including Nagios, Intermapper, Netboss and related tools.
• Fundamentals of Ubiquiti radio, Ceragon radio, Dragon Wave radio troubleshooting are required
• Knowledge of U2000, CeraMap, AirControl etc. is required
• Customer Service Management
• Good knowledge of ITIL Lifecycle
• Good knowledge of MS office application.
• Positive and proactive approach, including follow-up to ensure success and support from all impacted areas and team members
• Must be self-motivated, goal-oriented, proactive, and work well both independently and as part of a team.

Demand on the Job:

• Ability and willingness to work round the clock when required, and meet tight deadlines
• Good research skills.
• Ability to pay attention to details
• Outstanding verbal and written communication skills
• Strong leadership skills
• Strong commitment to excellence
• Innovation and creativity
• Result orientated.