Manager - IT Operations at Institute of Chartered Accountants of Nigeria (ICAN)

Department: People & Change Nigeria
Job type: Permanent
Closing date: 31-Jul-14
Location: Lagos
Reference Number: 130-PEO00144

Key Accountabilities
? Provides help desk support to system users on office productivity tools and systems failure
? Receives and processes requests for technical assistance either over the phone or in person and advises users on appropriate action
? Trouble shoots systems and provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
? Administers the helpdesk by following standard helpdesk procedures, redirecting problems to appropriate resource and maintaining a log of all helpdesk interactions
? Tracks and routes problems and requests and document resolutions
? Identifies and escalates situations requiring urgent attention
? Manages and coordinates all mails
? Builds database schemes and table procedures for permission
? Participates in the installation of new hardware and software for the Institute
? Administers and maintains payroll and WINSTEMIS applications
? Coordinates software testing and quality assurance
? Prepares reports on all activities within the Unit

The role reports to Assistant Director (IT) and has primary responsibility for facilitating effective delivery of IT support services in order to ensure the provision of timely and quality service to all stakeholders or experience minimal disruption to Institute’s operations

Skills/Competencies

• The role calls for strong analytical, problem solving and negotiation skills.
• The ideal candidates must demonstrate good knowledge of Windows 2008 server, computer hardware, system trouble shooting, networking and systems development management.
• The person must be innovative, result oriented, with good communication skills and high sense of integrity and confidence.

Education and Experience
? B.Sc. degree in Computer Science and/or related disciplines
? Minimum of 5 years relevant post professional qualification experience