Customer Relations Officer at Fifth Quadrant

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media.

Qualifications

• B.Sc/HND in relevant discipline
• Must have completed NYSC
• 1-3 years’ work experience

Skill Requirements:

• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively