Product Manager, Self Service at Stanbic IBTC

Job ID: 33172
Location: Lagos Mainland, Lagos
Job Sector: Banking

Job Purpose

• To drive the Acquiring Strategy of the Bank through Innovative ATM product management and initiatives.

Key Responsibilities/Accountabilities

• Effective management of ATM channels by liaising with various stakeholders to achieve the set targets:
  • Non-Interest Revenue delivered.
  • Transaction Volume and Value delivered.
• Effectively leverage on the ATM product to support the business objectives of the Group’s strategic business units (Personal and Business Banking and Corporate and Investment Banking):
  • Market Positioning achieved
  • Customer Experience Measures achieved
• Reduce the cost of maintaining the Bank’s ATM fleet by gathering market information on the maintenance cost and conducting comparative analysis of the cost
• Ensure effective risk management and compliance to all governance processes / regulatory standards:
  • Compliance with regulatory regulations and the Bank’s processes
  • ‘’Satisfactory’’ Audit rating achieved
  • Prompt rendition of appropriate regulatory reports (Monthly, quarterly and based on request)
• Deliver on the budgeted Revenue and Profitability Goals of ATM products.
• Drive the deployment and activation of ATM across branches and offsite locations nationwide.
• Come up, and drive innovation to achieve exceptional business goals and market positioning for the product:
  • Non-Interest Revenue delivered.
  • Transaction Volume and Value delivered.
  • Market Positioning achieved
  • Customer Experience Measures achieved
• Ensure Excellent Service Experience for Customers across ATM Channels through channel reliability, stability and availability:
  • Customer Experience Measures achieved
  • ATM availability achieved.
• Ensure continuous development and enhancement of the ATM product in line with the current trend in the industry (local and international)
• Ensure replacement of fully depreciated ATMs and / or ATMs with frequent history of breakdown, in order to provide quality service to our customers:
  • Non-Interest Revenue delivered.
  • Transaction Volume and Value delivered.
  • Market Positioning achieved
  • Customer Experience Measures achieved
  • ATM availability achieved.

Preferred Qualification and Experience

• First Degree in IT and Computer Sciences or related fields
• 3-4 years experience in Information Technology (IT support): Network Support, Systems Support, ATM Support, Postilion/ FEP Support
• Relevant experience in Business Analysis, Project Coordination / Management., ATM Deployment, ATM Implementation

Knowledge/Technical Skills/Expertise
Knowledge Management:

• Ability to put processes in place to support the creation and use of the information, data and intellectual capital that exists in the people who work for the Bank.

Information Management:

• The ability to plans, develop and execute an enterprise information management framework, to improve the accuracy, integrity and accessibility of information.

Economic Research:

• Ability to acquire a greater understanding of trade, economics or relevant subject under study through the application of formal research methodologies.

Knowledge Classification:

• The ability to apply metadata to information to make it easy for other people to find.

Knowledge Management Systems:

• The knowledge and understanding of the IT systems and processes that are available to be used for the sharing, storing and retrieval of information in the organisation.

Managing Knowledge Assets:

• The ability to manage the intellectual capital of the organisation including its formal intellectual property.