Customer Retention Officer at Micro Leasing Limited

Job Description

• Develop new strategies for customer retention activities.
• Respond to customer queries and address service complaints in a timely manner.
• Work with Sales Manager in implementing sales promotion activities.
• Track contracts that are soon to be expired and contact customers for renewals.
• Develop product presentations and demonstrations to customers.
• Analyze customer feedbacks and develop new techniques to ensure customer retention.
• Provide excellent customer services and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain to customers about new products and benefits.
• Make sales calls to existing and new customers for business growth.
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.

Requirements

• Min Qualification: B.Sc/HND qualification
• Minimum of 2 - 3 years experience