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  • Posted: Jun 28, 2018
    Deadline: Not specified
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    IT Support - Helpdesk Engineer

    Location: VI, LEKKI AND AJAH

    Job Responsibilities

    • First line contact, providing technical assistance to all walk-in customers at shops
    • Assist in after sales device setup, installation & configuration processes for new subscribers
    • Create a positive customer experience
    • Assist/guide customers to handle different hardware/software application as required
    • Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
    • Liaise with device and terminal unit, for all hardware errors and related replacement cases
    • Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
    • Recognize areas and forward plans for internal improvement to the Territory Sales Manager.

    Qualifications and Requirement:

    • HND/Bachelors’ Degree in Electrical & Electronics Engineering / Computer Engineer / Computer Science / Infomation Technology.
    • Candidates should have at least 1 to 3 years of experience in a similar profile.

    Knowledge and Skills:
    Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, and a Team Player.

    Method of Application

    CVs can be sent to cv@ascentech.com.ng

    NB: Only shortlisted candidates will be contacted

    Build your CV for free. Download in different templates.

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