Radio Operator, SSA4 at World Food Programme (WFP)

Ref Id: 84681
Locations: Gwoza, Bama, Dikwa, Ngala, Monguno, Damasak, Banki & Rann, Borno

Organizational Context

• This job will be based in the following Hub locations/Duty stations: Gwoza,Bama, Dikwa, Ngala, Monguno, Damasak, Banki & Rann. Job holders are based in Radio Rooms and typically report to an Information Technology Officer, Security Officer, or the designate.
• At this level, job holders work in a team under minimal supervision and are expected to produce organised and accurate reports and technical work. As required, they may work with UNDSS Radio Room, especially in case of security incidents. These jobs may require to work different shifts and report for duty on short notice.

Job Purpose

• To support telecommunications services in order to facilitate efficient implementation of security processes and procedures.

Key Accountabilities (not all-inclusive)

• Coordinate with WFP Security staff and/or UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.
• Responsible for monitoring and channelling all radio communications including tracking of WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.
• Produce regular and ad hoc reports including daily radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to staff, to facilitate accurate, efficient and concise communication and information flow.
• Provide efficient support and training to users on telecommunications equipment and procedures including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment.
• Maintain inventory and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
• Create and maintain databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is available at all times.
• Follow established emergency response processes and procedures, to ensure prompt assistance in case of emergencies.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities:

• N/A.

Standard Minimum Qualifications

• Education: Completion of secondary school education. Technical training in communication equipment or other work related areas.
• Experience: Four or more years of progressively responsible work experience in telecommunications/radio operations, information technology, or other relevant field of work.

Knowledge & Skills:

• Good knowledge in the telecommunication operations and procedures and high standard computer literacy.
• Ability to operate and maintain telecommunications equipment including installation works.
• Good communication skills; ability to provide short briefings and communications clearly and concisely, both orally and in writing.
• Ability to multi-task, and respond simultaneously and in a timely fashion to demanding job requirements.
• Ability to prioritize a heavy workload, demonstrate judgement, initiative, alertness and emotional stability, especially in emergency situations.
• Good coordination and control skills to act swiftly and adequately in case of emergencies and resolve operational issues promptly.
• High sense of discretion and integrity.
• Client orientation and ability to establish effective working relationships in a multi-cultural, multi-ethnic environment.
• Ability to work in a team.
• Language: Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different.

Other Specific Job Requirements:

• This section is optional to describe additional responsibilities & knowledge required for the specific job.