Retail Store Assistant at Owens and Xley

Description:

Our client, a luxury retail store is looking to hire a Retail Store Associate. The Retail Store Associate is the first line of contact for walk-in customers to the brand. S/he will make customers feel welcome and assist them to find the products that most satisfy their needs. S/he must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange products on a regular basis and ensure that all product are properly locked and secured
• Report discrepancies and problems to the store manager
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product line.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions
• Work with management to organize and execute sales campaigns

• Perform all other duties as assigned

Experience 

• 1-3 years experience in direct sales,
• Experience in the fashion industry a plus                                                                                                      

Personal Attribute 

• Have a deep desire to work in the luxury retail industry
• Knowledgeable of current trends in fashion
• Have a love for fashion