Technical Support Engineer at Alfred & Victoria Associates

Location: Port-Harcourt, Rivers
Department: Technical
Reporting Line: Transmission Manager

Responsibilities

• The Technical Support Engineer will be responsible for the day-to-day operations of the company terrestrial network comprising of network elements such as OSN series, Dragon Wave HC & HC+ and ECI equipment within and outside Port-Harcourt metropolis.
• From a technical sales standpoint, the resource will work closely with the commercial sales team to foster sales within Port-Harcourt and it’s environ through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding of customers specific needs.
• In addition, the Technical Support Engineer will be responsible for the following:
• Troubleshooting and resolution of 1st and 2nd level network related problems.
• Respond to and resolve SDH & MW networks issues within the time frame of severity level agreements
• Review and execute RPRs (re-provision requests) on Dragon Wave HC+, OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms with minimal supervision
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to complete the projects objectives within timelines.
• Able to interpret, review and implement PDH and SDH networks designs from the core network planning team.
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that Company’s global and metro fiber network documentation is always accurate and up to date.
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Company customers
• Convey customer feedback including feature requests and product issues to Product Management and Development teams.
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Company customers.
• Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for Company existing customers within the region.

Qualifications, Skills & Competencies

• A Bachelor's Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
• Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment.
• At least 3 years post NYSC work experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
• A working knowledge of microwave transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
• Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment.
• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
• In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
• Structured cabling experience is a must.
• Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
• Knowledge of a vendor network management system.

Demand on the Job:

• Ability and willingness to work long hours and meet tight deadlines.
• Ability to work under minimal supervision.
• May be required to travel out of station.
• Maybe required to work weekends.

Salary
Very Attractive.