Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 4, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Branch is a for-profit socially conscious company based in San Francisco and Nairobi. We use technology to dramatically reduce the cost of delivering financial services in emerging markets. Our first product is credit. Branch is like a bank in your pocket, there for you at all times.


    Read more about this company

     

    Customer Solutions Associate

    Duties and Responsibilities

    • You will be responsible for providing an inspiring and delightful experience to our customers.
    • Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
    • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
    • Escalating customer feedback and IT issues to help improve our product
    • Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.

    Knowledge, Skills & Abilities

    • Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
    • Passionate about customer service
    • Highly entrepreneurial - comfortable with ambiguity and taking initiative
    • Excellent collaborator and team player
    • Excellent communication skills, both oral and written
    • Good grammar, spelling and punctuation
    • Good typing speed (ideally above 45 wpm). This will be tested below.
    • Previous experience in Customer Service in Finance related company is an added advantage

    Method of Application

    Typing Speed Test- Please follow instructions below

    • Go to http://www.typingtest.com/ to complete a type speed test.
    • On the left, select English, 1 minute, and Aesop's Fables.
    • Click the green "Start Test" button.
    • Upload a screen shot of your results with your application after clicking "Apply For This Job" below (type speed number, error number, adjusted speed number)

    Branch International is an Equal Opportunity Employer. This company does not and will not discriminate in employment on any basis prohibited by applicable law.

    Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

    Interested and qualified? Go to Branch International on jobs.lever.co to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Branch International Back To Home
Jobs You Might Be Interested in

Related Companies Hiring Now

View Hot Nigerian Jobs Today »
tech jobs

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail