Business Support Assistant (SCOPE), SSA 4 at World Food Programme (WFP)

Ref Id: 83323
Locations: Maiduguri & Damaturu

Organizational Context

• WFP is scaling-up operations in the North East Nigeria. The scale-up includes the registration of 165,000 beneficiaries by the end Q3 2018.
• The support will cover beneficiary registration activities conducted by Cooperating Partners for Cash, E-vouchers, Nutrition and In-kind.

Job Purpose

• To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery. 

Key Accountabilities (not all-inclusive)
Under the supervision of an IT/SCOPE Officer, perform the following:

• Provide first level technical support to Cooperating Partners’ SCOPE operations
• Support the activities of beneficiary registration including configuring and maintaining the devices prior to their deployment.
• Monitor the usage of the equipment from the Cooperating Partners and
• Collect the equipment after the registration is completed as to ensure that no equipment overnights with the registrars
• Provide technical assistance with enumeration activities and card printing.
• Assist with the management of IT asset especially equipment loaned to partners and collect any faulty equipment and ensure there are repaired in a timely manner
• Provide trainings and technical support to retailers.
• Support monthly e-Voucher activities.
• Monitor the activities of beneficiary registration and provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
• Implement the processes and procedures of beneficiary data management including biometrics;
• Provide retailer support in the operation of mPOS devices and report challenges faced by retailers
• Identify and report issues faced by beneficiaries in various local markets;
• Participate in meetings with local authorities and Cooperating Partners in the organization and the planning of beneficiary registration activities;
• Collate data and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders;
• Perform cleaning exercises before uploading to SCOPE platform;
• Perform any other tasks that may be assigned by your supervisor;
• Understanding of Hausa or any local language will be an added advantage.

4Ps Core Organizational Capacities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Standard Minimum Qualifications

• Education: Completion of secondary school education.
• Experience: Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge & Skills:

• Planning skills and usage of mobile phone and excellent computer skills in Office and other data analytics related applications.
• Knowledge: Basic Microsoft Word, Excel and usage of Android systems.
• Language: Proficiency (read/ write/ speak) in English and Hausa.
• Desirable: Data analytics and reporting; working in an international, or multicultural environment; and working knowledge of WFP Programmes and projects.

Terms and Conditions

• Qualified female candidates are encouraged to apply.
• Only shortlisted candidates will be contacted at each stage.
• Only Nigerian nationals and holders of valid residence & work permits are eligible to apply.
• Applications should be submitted in English and online only.