Customer Success Manager at Talentbase

Level: Professional

Min. Qualification: HND

Min. Years of Experience: 4-6

Start date: 01/06/2018

Duration: Fulltime/Long-term 

Job Description

• Professionally deliver onboarding guidance and sessions to new and/or prospective customers
• Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions through contact tracking
• Provide quality service and support in a variety of areas including, but not limited to: new user on boarding, account features and functions, billing, and system troubleshooting
• Troubleshoot customer issues over the phone or via live chat support tools
• Handles issues in the best interest of both customer and company
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Assist in creating and enhancing product manual documentation for users
• Responsible for compiling and generating reports as they relate to customer service surveys
• Assist in maintaining and facilitating internal relevant operating processes within the company

Desired Qualities

• Effective client management skills.?
• Ability to plan, organize and prioritize.
• Problem solving and negotiating skills. 
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has "thick skin" and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision-making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality.