Customer Support Executive at Eduplatforms

Job Description

Our team is looking to recruit a qualified female candidate to fill the role of a Customer Support Executive. The choice candidate will work with our project team on an Online MBA program for a renowned Instituation of learning. The selected candidates will be responsible for;

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Skills & Requirements

Bachelor's Degree

• Speaks English & Igbo fluently
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively