User Operations Specialist at Transsion Holdings

Job Description

• Participates in short- and long-term planning activities; in both online and offline channels to increase user activity and participation.
• Organize regular user surveys and analyze user demands and convert research findings into actionable results.
• Researches and develops user scenarios to be used during the design and development processes and makes enhancement recommendations as needed.
• Synthesizes findings to inform a better understanding of users, give insight into business value, and identify potential usability issues and design opportunities.
• Utilize hot issues & social media trends; export creative and effective promotional proposals, and gain user growth opportunities for the product, with minimum cost.
• Stay on top of new trends in usability.
• Maintain User relationship, collecting user’s feedback, responding to queries, and give advice for product optimization.
• Conducts user research using methods such as participatory design sessions, site visits, focus groups, usability studies, and similar approaches, thereby classifying users according to peculiarities and making and implementing well-tailored strategies for different user groups and enliven the atmosphere in community.

Required Qualifications and attributes

• Minimum of a Bachelors’ degree.
• Have at least 2 years of experience practicing user-centered design, UX development or testing, and conducting user experience research using a variety of research methods.

Required Attributes and Competences

• Good interpersonal communication skills
• Demonstrated success at developing creative and comprehensive research strategies to reveal unforeseen opportunities and issues that have a significant impact on product strategy and design.
• Data analysis ability is a preferred.
• Active on social media platforms.
• Good organizational and analytical skills.
• Previous event planning experience, especially in a professional capacity.
• Familiar with promotional methods, related resources is preferred.
• Excellent written and verbal communication skills.