Brand/ Client Service Manager at Oaklands & Johnson Limited

Job Description

• The Brand/ Client Service Manager is responsible for managing clients.
• He/ She will also be responsible for organising promotional, business and social events.
• He/ she must understand the clients' needs and objectives and liaise closely with them throughout campaigns, often on a daily basis.
• He/ She will ensure that advertising projects are completed on time and on budget.
• He/she will be involved in new business development.
• The role can involve handling multiple accounts and the hours can be long in a competitive environment.

Key Responsibilities and Accountabilities

• Responsible for building clientele base of the organisation by developing new businesses.
• Acquire marketing communication and other related briefs from clients
• Prepare reports from meetings
• Monitor progress of briefs and projects internally
• Prepare strategy documents, proposals, media plans and budgets for clients
• Participate in brand strategy discussions
• Engage in proactive thoughts and generate new ideas for client’s brands.
• Participate in developing & executing annual client target setting & strategy review.
• Provide timely follow up on all advertising inquiries
• Manage both existing and new accounts with the same degree of professionalism
• Develop and enhance business relationships fostering existing and new business
• Present thoughts on creative outputs and thereafter discussing the same with internal team
• Relationship management.
• Develop contact reports of meetings with client and despatch same promptly
• Prepare weekly reports of clients and vendors transactions with agency
• Attend meetings whenever required
• Liaise with all internal departments, approved Vendors and service providers to ensure smooth flow of all assigned projects.
• Any other duty as may be assigned.

Requirements, Skills & Qualifications

• B.Sc in Social Sciences
• Minimum of 5 years’ experience in advertising.
• Strong proficiency in MS Office applications: Excel, Word, and power point
• Excellent oral and written communication skills and interpersonal skills
• Willingness to learn
• Budget-management
• Problem-solving skills
• Ability to work under pressure
• Project management
• Ability to work collaboratively with others to achieve desired business results
• Positive attitude and professional manner in all interactions; commitment to continuous learning and professional development
• Good listening and presentation skills
• Must be presentable and well groomed.