Retail Advisors - Experience Centres at T2 (Formerly 9Mobile)

Job Summary
NOTE: Applicants are to apply for ONLY one state. Applicants who apply for more than one state SHALL be disqualified. Sell and market Etisalat products in assigned experience centre while providing consistent and quality service.

Principal Functions

•     Create an outstanding buying experience for the customer
•     Create a professional buying atmosphere
•     Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries
•     Assess and profile customer needs with aim to proffer the appropriate product or service
•     Problem solve issues in a timely manner
•     Perform all direct sales of Etislat's products to end users/customers in assigned experience centre.
•     Organise and participate in product education/demonstrations, promotions and activations.
•     Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.
•     Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
•     Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
•     Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.
•     Assist with cash handling and deposits as governed by operations control standards.
•     Assist with inventory counts as needed.
•     Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
•     Receive and process all payments and provide the customer with additional information as required
•     Attend team meetings as required.
•     Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.
•     Perform any other duties or functions as assigned by the Experience Centre Manager.

Educational Requirements

• First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

• Minimum of one (1) year post NYSC work experience