Front Desk Officer at Ralds & Agate

Job Summary

• The front desk officer is the first point of contact in the organization, and would be required to attend to guest and visitors in a courteous manner.
• S/he must be friendly and approachable.
• He/she would be responsible for ensuring the constant satisfaction of the guest in line with the hotel’s values.

Key Responsibilites

• Attend to guest requests and ensure they have maximum satisfaction during their stay in the hotel
• Constantly update the guest list to ensure that all records are up to date.
• Ensure prompt attendance to guest queries and complaints, sending to the appropriate persons.
• Constantly request feedback on guest perception of the services provided and suggest areas for improvement.
• Ensure constant promotion of hotel facilities and services to guests and visitors.

Key Requirments

• HND/OND in any field with a minimum of 2 years experience in hospitality
• Customer service certification will be an added advantage
• Proficient use of Microsoft word, excel and hotel operations software

Key Competencies:

• Customer orientation
• Strong verbal and non-verbal communication skills
• High emotional quotient
• Excellent team player