Distributor Functional Service Engineer (DFSE HHP) - Aftermarket at Kendor Consulting

REF: 10-DFSE201301

Job Outline
A senior Technical Engineer position to lead local technical investigations of early problems notification, identification and correction activities

Responsibilities

• Direct/lead the initial on-site investigation of issue, consults with Global Factory DFSE to review results of initial investigation and develop any further action plans if required
• Play lead role in local technical investigations after all published technical resources have been exhausted by the local branch
• Actively use the Product Incident Report (PIR) system to report and document early warning, reliability, durability and cost of coverage issues (component failures! performance failures/service tools / repair procedures)
• Stay up to date on latest technical information through resources such as CTN broadcasts, monthly infant care / DFSE phone calls
• Proactively plan out investigation (testing needed/conditions/equipment required) Including Proper Troubleshooting and Diagnostics as per QSOL TT Trees.

Education/Requirements

• University, or equivalent degree in Mechanical Engineering and possession of relevant certification and membership of relevant professional body will confer advantage.
• Preference is for dedicated individual with high technical quality/credibility.
• Individual should have a minimum five years’ experience and a basic knowledge of the Cummins distributor service department operation,
• Knowledge of Cummins product lines and Cummins troubleshooting skills and procedures
• Strong mechanical, electrical I wiring, electronics knowledge and hands-on experience
• Strong problem solving skills and ability to carry out technical investigations
• Strong computer skills (PC programs - Word, Excel, etc.; Cummins applications - INSITE, Lotus Notes, etc.