Service Manager - Aftermarket at Kendor Consulting

REF: 09-SM201301
Location: Lagos

Job Outline
To manage day today service activity at the defined location, and deliver world class customer support in our Field Service and Workshop operations

Responsibilities

• Full accountability for Field Service and Workshop productivity towards the growth of service business and achieving annual Sales and Profit target for both operations.
• Fully implement the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1st time 90% of the time and being at the service point within 24hrs of complaint.
• Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.
• Lead, manage and motivate Service Centre employees including recruitment, control and discipline in accordance with company procedures and in conjunction with the HR department
• Ensure improvement/development plans are in place to correct any operational 'off plan' or performance issues

Education/Requirements

• University, or equivalent degree in Mechanical Engineering or related discipline
• Possession of relevant certification and membership of relevant professional body will confer advantage.
• Minimum of 10 Years of relevant industry experience with at least 3 years in similar position is required.
• MBA and Understanding ability to drive field service wilt confer distinctive advantage.
• Proven record in relevant business disciplines, to include, general management skills, people devefopment, and customer relationship management
• Proven record in service management, and operational capability
• Proven record and ability to lead, motivate, and effective people communication at all levels
• Relevant product or industry knowledge
• Customer relationship management and development