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  • Posted: Apr 9, 2018
    Deadline: Not specified
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    Every day, billions of people come into contact with Bühler technologies to cover their basic needs for food and mobility. We strive for innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. We contribute significantly to feeding the world’s population, while setting the focus on food security ...
    Read more about this company

     

    Service Manager Customer Service

    Duties    

    • Lead and develop powerful technical Customer Service team by taking into account the mid-term planning
    • Grow CS related business in Nigeria across business units
    • Develop customer relationships
    • Assess performance, prepare training and development plans for the employees
    • Manage work teams, ensure the execution of an efficient and high quality customer service
    • Positively represent the company with all external/internal stakeholders
    • Ensure security and optimal working conditions for the employees
    • Develop and implement service level agreements for customers and optimal implementation with your team.
    • Define and implement the strategic and operational plan –(CS Grand Slam / Hoshin Kanri initiatives)

    Qualifications    

    • A technical background is essential and an Engineering University degree or equivalent would be a distinct advantage.
    • Minimum 5-10 years of sound professional experience
    • Fundamentals of business administration and marketing
    • Leadership training (Advantageous)   

    What we offer    

    • International, successful company with sustainable prospects for the future
    • Wide technical & modern environment with interesting challenges
    • Professional environment with an open communication culture
    • Exciting development and training opportunities
    • Great, dynamic work environment

    Method of Application

    Interested and qualified? Go to Bühler Nigeria on www.buhlergroup.com to apply

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