Service Engineer at Stresert Services Limited

Code SEOSE

Department: Technical
Reports To: General Manager
Supervision: Senior Technicians / Technicians / Installers

Basic Function

• To manage the after sales business unit, including Installation, Routine maintenance and Repairs of air conditioners.

Principal Responsibilities

• To prepare BOQ for CAC projects
• To prepare quotation for installation works
• To present and defend project cost estimates
• To supervise installation of RAC and CAC products
• To establish and maintain a database of all customers in the annual maintenance program
• To schedule routine maintenance services for subscribing customers and liase with customers to facilitate the service
• To respond appropriately to customer service calls with appropriate resources and ensure prompt closure
• To supervise the repair of all units brought into the workshop
• To work with Accounts to ensure that all services are billed and receivables tracked and collected
• To enlist new customers into the annual maintenance program
• To ensure that tools are properly deployed, maintained and accounted for
• And carry out any other related duties, as may be required.

Job Requirements
Education:

• A good First Degree in Mechanical Engineering from a reputable University or Polytechnic.
• Working knowledge of Microsoft Excel, Word and PowerPoint is a requirement.

Work Experience:

• 2-3 year experience in HVAC environment (Installation, Maintenance & Repairs) at supervisory level.

Additional Skills Required:

• Good communications skills
• Very good telephone manners
• Customer Service Orientation
• Project Management
• Problem Solving
• Team Leadership.

Salary

• Gross salary per month is N93,500 based on experience.