ICT Supervisor at Medecins Sans Frontieres

Code: LS03302

Main Objective of the Position

• Supervises and monitors the implementation of the systems and communications' software and hardware in the mission, according to MSF standards, protocols and procedures in order to ensure the efficient use of ICT systems and equipment.

Responsibiities
Accountability:

• Installs, maintains and monitors, the ICT systems and equipment in the mission (capital and projects)
• Supervises, plans and provides network security, supports and trains users, applies security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
• Registers, reports and refers unsolved questions,problems and unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards
• Trains local IT assistants on daily maintenance tasks and 1st level support, as well as the radio operators in order to improve ICT staff capabilities and to improve lead time response.

MSF Section/Context Specific Accountabilities:

• 50% of the time in the the projects: Damaturu, Gwoza, Maiduguri and Pulka
• Monthly reports to Logco registering all the activities, problems, soutions proposed and plans for following month
• Responsible of updating monthly IT material inventory, location, passwords and status
• Responsible of configuring computers and printers according to MSF standards and programmes.

Requirements
Education:

• Essential, advanced diploma in IT.
• Desirable degree in technical engineering.

Experience:

• At least 2 years in IT related jobs.
• Desirable experience in MSF.
• Desirable experience in administration and recovery of backups (MS, C, Veritas, etc.).

Languages:

• Essential, mission working language; essential working knowledge of English and good command of ICT English.

Knowledge:

• Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
• MS Office 2003/2007/2010
• Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, wifi, Bluetooth)
• Protocols: TCP/IP, LAN, WAN
• Apps development languages: platforms.NET, Java, Eclipse RCP
• Configuration and set up of networks: Desktops, Laptops and peripheric
• Mail clients: Outlook, Mozilla, Lotus
• Picture creation: ISO, MDF, CSO, etc.
• Antivirus: Kaspersky
• Other: SAP R3, Citrix, Remote Desktop Access.

Competencies:

• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Behavioural Flexibility L2
• Commitment to MSF Participles L2
• Stress Management L3.

Salary
As per the MSF salary scale (national contract).