Debt Manager at Mathills Services Limited

Job Description

• The primary function of this position is to oversee the business financial collection, supervise staff and ensure all funds owed to the company is billed and received correctly and in a timely fashion.

Responsibilities

• Oversee the company’s process of retrieving money owed to them
• Establish quality control standard and maintain and enforce them over time
• Draft an activity plan for debt collector
• Maintain regular communication with debtors and collect money from debtors at agreed date
• Negotiate payment arrangement and follows up to make sure they payments are made
• Ensure compliance with company policy when contacting individuals and other company to collect past dues balances that they owe.
• Ensure tracking of the rate of success and continue to make adjustments when necessary
• Handle complaints or difficult calls
• Establish quality control standards and maintain and enforce them over time
• Investigate and communicate debt status of customers to the customer and the company
• Regularly communicate challenges to the team, gather all suggestions and then decide on the best way forward
• Implement new cost effective and efficient ways to ensure maximum debt recovery

Requirements

• Minimum OND holder in Finance/Accounting, business or any related field
• Minimum 4 years of relevant experience
• Must have exceptional interpersonal skills.
• Must have excellent computer skills
• Must be able to manage employees ethically and fairly while still being firm and enforcing company rules.
• Excellent time management and multi-tasking skills.
• Must have strong negotiation and persuasion skills.
• Superior math skills.
• Must be able to effectively prioritize tasks.
• Must have excellent verbal and written communication skills.
• Must have strong problem solving and decision making skills.
• Must have good critical thinking skills and exercise sound judgment.
• Applicant MUST be resident in Kaduna state or willing to relocate

Salary
N40,000 monthly