Customer Service Intern at Fadac Resources

Job Tasks and Responsibilities

• To provide practical knowledge of customer service related issues in a service organization.
• Typical duties interns perform involves meeting and greeting customers, understanding customers' queries and requests, processing customer requests,.
• Prepare and distribute customer activity reports.
• Maintain customer databases, attending training sessions designed for customer service associates.
• Manage administration, forwarding complaints to seniors, and performing administrative tasks being assigned by customer service manager.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Job Requirements

• Bachelors Degree, HND, OND in Communications, Business or related fields.
• Little or no experience required.
• Close proximity to the Island.
• Knowledge of customer service principles and practices.
• Good written, oral, interpersonal and organizational skills.