Distribution Manager - Sagamu Plant at SAB Miller

Reference Number: ABI069

Job Description
Amongst other duties, the job holder will;

• Enhanced customer service:
  • Implement DPO delivery pillar and adherence to safety standards; Identify critical task and develop SOP's; Tracking of all PI's and KPI's, main focus on sustainable KPI's; Daily driver meetings adherence to driver safety and productivity;
  • All Customer DSP’s negotiated, agreed and communicated; Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
  • Feedback on all customer comments, queries and suggestions within the CRM service level agreement and facilitate on-going driver and customer service training for new and existing drivers
  • Tracking planed vs Actual km and time , action plans developed and implemented; Accountable for new customer take-on process in-trade including customer induction
• Load plan execution:
  • Day to day management of customers related delivery queries or complaints; Root cause analysis of queries and complaints conducted to prevent recurrence
  • Ensure drivers adhere to offloading standards and maintain customer service levels as per SOP's and ensure Driver and Crew image is maintained in-trade
• Drive productivity:
  • Conduct weekly Driver debriefing and key performance indicator review
  • Carry out in-trade Owner Driver standard verification
  • Explore and quantify opportunities to convert Customers to less expensive delivery modes
  • Existing delivery modes optimised and Master Data verified for accuracy
  • Critical matric completed and identification of critical task done
• Financial management:
  • Develops and manages budgets and forecasts for resourcing
  • Controls expenditure against budgets and forecasts
  • Authorises expenditure and ensure adherence to the Procurement to Payment policy
  • Monthly financial performance analysed and necessary plans put in place to correct if required
  • Daily Fuel management

Requirements
The occupant of this position should possess:

• Relevant bachelor's degree, preferably in Supply Chain and/or Logistics or related field
• Minimum of 2-years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Knowledge of customer service principles
• Excellent self-management and planning skills

Key competencies and attributes:

• Advanced proficiency in Microsoft Office
• Valid Driver’s Licence
• Strives for customer service excellence
• Demonstrates reliability and initiative
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Strives for continuous improvement
• Analytical skills; Organises information and ability to analyse trends
• Synthesises and combines innovative ways of doing things
• Demonstrates appropriate levels of assertiveness
• Good decision making skills