Supervisor Technical Support at Lorache Consulting Limited

LOCATION: PORTHACOURT

MAJOR DELIVERABLES

• A candidate who can manage motivate and develop technical support group
• Responsible for line management with effective and innovative leadership attributes
• Monitor ticketing management portal, job allocation/assignment and individual team member performance
• Model best practice reflecting fairness and equality in all aspect of the role
• Adhere best team practice to ensure excellence service ,delivery within time frame
• Generate and share daily reports on team performance and unique/peculiar issues observed in network
• Inform management of recurring  problems and its impacts
• Relevant industry experience preferred
• Promptly report any incidence ,error, event or deviation from deployment plans
• Identify and escalate situations requiring urgent attention to appropriate department
• Strong appreciation of the impact of processes and performance on customers

FUNCTIONAL / DOMAIN: Customer Service / Technical Support Group

REPORTING TO: HOD CSG

QUALIFICATION: HND/Graduate/Post Graduate in: Electrical/ Electronics/Computer/Communication or proven IT/Tele Com Experience

DESIRED EXPERIENCE: 3-5 years in a leadership profile

ESSENTIAL ATTRIBUTES

• Computer Knowledge ,Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus, Excel Knowledge is a MUST
• A candidate who can speak and understand these Languages: Hausa. Yoruba, Igbo &English.

DEADLINE: 2nd of March, 2018